Store Sales Leader & Customer Experience Champion

West Marine; Saint Augustine (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

West Marine is seeking a Sales Lead to drive sales and deliver exceptional customer service in a fast-paced retail setting. The role combines leadership with advanced selling skills to grow store performance and customer loyalty.

Under supervision, you will guide crew members, manage inventory, and ensure high standards of store operations. Availability includes nights, weekends, and holidays.

Qualifications

• Strong customer service and sales focus required.
• Experience leading teams in a retail environment preferred.
• Excellent communication and organizational abilities.
• Ability to manage inventory and shrinkage effectively.
• Proven track record in coaching and developing crew members.

Responsibilities

• Lead store operations to achieve sales and service goals.
• Coach Crew Members to deliver exceptional customer experiences.
• Manage inventory and shrinkage with loss-prevention practices.
• Oversee front-end transactions and add-on sales.
• Ensure compliance with safety policies and procedures.

Skills

Customer service

Sales leadership

Communication skills

Inventory management

Staff training

Team supervision

Microsoft Office

Education

High school diploma or equivalent

Two years of related experience preferred

Tools

Microsoft Office Suite

Job description

West Marine is seeking a Sales Lead to drive sales and deliver exceptional customer service in a fast-paced retail setting. The role combines leadership with advanced selling skills to grow store performance and customer loyalty.

Under supervision, you will guide crew members, manage inventory, and ensure high standards of store operations. Availability includes nights, weekends, and holidays.