Store Operations Leader - Customer Service & Receiving

Burlington Coat Factory of PR, LLC; Mayagüez (PR); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Associate discount

Job summary

Burlington Coat Factory of PR, LLC in Mayagüez, PR is seeking an Operations Service Manager to lead store operations and service delivery. You will coach cashiers, service supervisors, and receiving staff, while ensuring efficient processes, compliance, and high standards of professionalism.

The role includes directing daily activities, collaborating with store leadership, and supporting staffing, scheduling, and training to drive results in a fast-paced environment.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large multi-unit retail environment.

Responsibilities

• Coach, train and develop a team of Cashiers and Customer Service Supervisors while overseeing operations to ensure top customer service and professionalism.
• Lead the Customer Service and Cashier teams, ensuring policy compliance, asset protection, and accurate record keeping.

Skills

Retail Management

Team Leadership

Tools

Scheduling software

Job description

Burlington Coat Factory of PR, LLC in Mayagüez, PR is seeking an Operations Service Manager to lead store operations and service delivery. You will coach cashiers, service supervisors, and receiving staff, while ensuring efficient processes, compliance, and high standards of professionalism.

The role includes directing daily activities, collaborating with store leadership, and supporting staffing, scheduling, and training to drive results in a fast-paced environment.