Senior Store Operations & Service Manager

Burlington Coat Factory of PR, LLC; San Juan (PR); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) plan

Job summary

Burlington Coat Factory of PR, LLC is seeking an Operations Service Manager in San Juan to lead Customer Service and Cashier teams, oversee store operations, and drive asset protection and inventory accuracy. You will coach Supervisors and Receiving staff, ensuring top-notch customer service and professional store execution.

Expected to guide staffing, training, and succession planning while collaborating with District and Regional teams.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large retail environment.
• Ability to lead and develop a team of cashiers and supervisors.
• Strong focus on customer service and store operations processes.

Responsibilities

• Lead Customer Service and Cashier teams to meet service standards and protect assets.
• Oversee receiving and inventory processes, and manage daily store operations.
• Act as Manager on Duty, drive staffing, training, and engagement with district leadership.

Skills

Leadership

Retail management

Staff coaching

Customer service focus

Tools

Scheduling software

Inventory systems

Job description

Burlington Coat Factory of PR, LLC is seeking an Operations Service Manager in San Juan to lead Customer Service and Cashier teams, oversee store operations, and drive asset protection and inventory accuracy. You will coach Supervisors and Receiving staff, ensuring top-notch customer service and professional store execution.

Expected to guide staffing, training, and succession planning while collaborating with District and Regional teams.