Store Operations Leader — Customer Service & Receiving

Burlington; Greenbelt (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Medical, dental, and vision coverage

Paid time off

Job summary

Burlington is seeking an Operations Service Manager to lead store operations and customer service excellence in a fast-paced, off-price environment. You'll model core values, build strong teams, and drive results while coaching cashiers, receiving staff, and supervisors.

You will oversee day-to-day processes, including compliance, inventory accuracy, and efficient receiving. You’ll partner with district and regional leaders and support staffing, interviewing, and training to ensure outstanding

Qualifications

• 3+ years of retail management or store operations experience.
• Experience in off-price, big-box or multi-unit retail is preferred.
• Flexible schedule including mornings, nights, weekends, and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Leadership

Customer Service

Tools

Scheduling software

Reporting software

Job description

Burlington is seeking an Operations Service Manager to lead store operations and customer service excellence in a fast-paced, off-price environment. You'll model core values, build strong teams, and drive results while coaching cashiers, receiving staff, and supervisors.

You will oversee day-to-day processes, including compliance, inventory accuracy, and efficient receiving. You’ll partner with district and regional leaders and support staffing, interviewing, and training to ensure outstanding