Store Operations & Customer Experience Lead (Daytime)

CubeSmart; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Work/Life balance

Growth opportunities

Competitive pay from Day One

Paid time off

401(k) match

Health Savings Account contribution

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee daily store activities, customer service, leasing, and maintenance. You will drive customer satisfaction, meet sales targets, and ensure efficient store operations with independent and team collaboration.

The role emphasizes a strong customer focus, reliable operations, and a pathway to growth across locations in the U.S. A competitive hourly rate and beneficial program are provided.

Qualifications

• Outgoing and friendly personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse market.
• Self-driven with strong operational focus and reliability.
• Basic computer skills including MS Office.
• Ability to work Saturdays.
• Access to a personal vehicle and valid driver’s license with insurance.
• Must be authorized to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Patrolling the property and performing daily operational tasks (lock checks, showing units).
• Renting spaces, selling store merchandise, managing leasing, processing payments via POS, and handling daily deposits.
• Managing invoices, reports and auction processes in the database.

Skills

Customer service

Sales target achievement

MS Office

Driver's license

Ability to work Saturdays

Self-motivated

Operational focus

Tools

POS System

MS Office

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee daily store activities, customer service, leasing, and maintenance. You will drive customer satisfaction, meet sales targets, and ensure efficient store operations with independent and team collaboration.

The role emphasizes a strong customer focus, reliable operations, and a pathway to growth across locations in the U.S. A competitive hourly rate and beneficial program are provided.