Store Operations Leader - Customer Service & Maintenance

CubeSmart; Gig Harbor (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health plans

401(k) match

Health Savings Account contributions

Paid Time Off

Job summary

CubeSmart is seeking a Store Operations Manager to oversee customer relationships and daily property operations. The role emphasizes delivering exceptional service, meeting sales goals, and managing leasing and payments using our POS system.

You will work primarily daytime hours with potential Sunday shifts, and you'll contribute to a team-driven culture with growth opportunities across the U.S. The benefits include competitive pay and health-related plans.

Qualifications

• Positive, outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse market.
• Self-driven mindset with strong operational focus.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Managing the leasing process, accepting payments via POS, and completing daily bank deposits.

Skills

Customer service

MS Office basic

Drivers license

Self-driven

Operational focus

Tools

MS Office

Job description

CubeSmart is seeking a Store Operations Manager to oversee customer relationships and daily property operations. The role emphasizes delivering exceptional service, meeting sales goals, and managing leasing and payments using our POS system.

You will work primarily daytime hours with potential Sunday shifts, and you'll contribute to a team-driven culture with growth opportunities across the U.S. The benefits include competitive pay and health-related plans.