Store Operations Leader & Customer Service Coach

Burlington Stores; Garfield (NJ); Sur place; USD 34 000 - 45 000; Plein temps

Résumé du poste

Burlington Stores in Garfield, NJ is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and model the company’s core values. You’ll coach, train and develop staff, drive results, and ensure excellent service and professionalism across the store.

You’ll come with 3+ years of retail management experience, ability to work flexible hours, and proficiency with scheduling and reporting software.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large retail environment.

Responsabilités

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Connaissances

Retail management

Team leadership

Scheduling software

Description du poste

Burlington Stores in Garfield, NJ is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and model the company’s core values. You’ll coach, train and develop staff, drive results, and ensure excellent service and professionalism across the store.

You’ll come with 3+ years of retail management experience, ability to work flexible hours, and proficiency with scheduling and reporting software.