Store Operations Leader: Customer Experience & Growth

Kroger Co.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Kroger Co. in Houston is seeking a Store Manager to oversee total store operations, working with department heads to drive sales, manage staffing, budgets, safety and customer service. The role requires leadership in a fast-paced retail environment.

You will develop action plans, coach associates, and communicate with store leaders to meet performance targets while upholding Kroger's values of respect, inclusion, and integrity.

Qualifications

• High school diploma or GED required.
• Experience leading retail teams is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist store manager and associates in delivering a best-in-class customer experience.
• Lead merchandising and operating initiatives with department heads.
• Develop action plans and communicate survey results to associates.
• Identify store opportunities and implement timely solutions.
• Model and enforce exceptional customer service and address issues.
• Oversee total store operations in the store manager's absence.
• Achieve and exceed sales, labor, and profit budgets, plus safety goals.
• Collaborate with managers to maximize sales and reduce shrink.
• Participate in regular financial performance discussions with staff.
• Promote relationships with local community and union representatives if applicable.

Skills

Leadership

Customer service

Team coaching

Operations management

Education

High school diploma

Job description

Kroger Co. in Houston is seeking a Store Manager to oversee total store operations, working with department heads to drive sales, manage staffing, budgets, safety and customer service. The role requires leadership in a fast-paced retail environment.

You will develop action plans, coach associates, and communicate with store leaders to meet performance targets while upholding Kroger's values of respect, inclusion, and integrity.