Store Operations Leader | Customer Experience & Growth

Designer Brands; Boston (MA); Sur place; USD 25 000 - 40 000; Plein temps

Résumé du poste

Designer Brands in Boston is seeking a Store Supervisor to help manage daily operations, assist customers, merchandise, and oversee omni-channel activities to drive store performance. You will partner with the Store Manager, lead a team, and ensure compliance with policies while delivering a positive shopping experience.

Candidates should have at least two years of management experience and a high school diploma, with some college preferred.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsabilités

• Supports and performs store operations alongside management, including customer service, merchandising, omni activities and inventory actions.
• Partners with Store Manager to understand daily/weekly/monthly priorities and ensure policy procedures are followed.
• Elevates in-store experience by modeling CEL behaviors and coaching associates to achieve KPIs and quick response to customer requests.
• Increases sales by leveraging inventory reports to maximize presentation and productivity on the floor.
• Manages inventory related activities, audits, transfers, damages and MOOS, with attention to policy compliance.
• Supports scheduling, payroll, and associate relations activities to meet labor deliverables.

Connaissances

Customer service excellence

Collaboration

Verbal and written communication

Time management

Availability nights weekends holidays

Tech in customer interactions

Stamina standing walking

Lifting 50 pounds

Mobility: stoop kneel crouch

Formation

High school diploma or equivalent

Some college preferred

Description du poste

Designer Brands in Boston is seeking a Store Supervisor to help manage daily operations, assist customers, merchandise, and oversee omni-channel activities to drive store performance. You will partner with the Store Manager, lead a team, and ensure compliance with policies while delivering a positive shopping experience.

Candidates should have at least two years of management experience and a high school diploma, with some college preferred.