Store Supervisor: Lead & Elevate Customer Experience

Casper; Boston (MA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Salary with monthly bonus potential

Medical, vision, and dental insurance

Employee discount

Participation in 401k program

Paid Time Off with tenure milestones

Tuition reimbursement after one year

Referral program

... and more!

Job summary

Casper is seeking a Store Supervisor in Boston to help lead daily store operations and deliver a customer-centric sales experience. You will partner with the Store Manager and Associate Manager to coach staff, manage inventory, and ensure brand standards on the floor.

The ideal candidate has 1-2 years of people leadership in retail and a passion for service excellence, with strong communication and a hands-on, problem-solving mindset. This role requires weekend availability.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry.
• Leadership capable of attracting, developing, and motivating top talent.
• Strong understanding of service excellence in consumer environments.
• Excellent communication skills and ability to build consensus via influence.
• Curious and optimistic problem solver.
• Financial management experience preferred.
• Willingness to work in a fast-paced, entrepreneurial environment with experimentation.
• Hours: minimum of 40 hours per week including weekends.
• Ability to move boxes weighing up to 150 lbs and stand all day.

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing and visual brand standards.
• Lead and advise store team on sales floor with goal-driven approach.
• Lead by example and foster ownership, continuous improvement, and goal achievement.
• Maintain training standards on the sales floor with product and systems expertise.
• Improve store operations and overall customer experience.
• Coordinate product and promotion schedules with Casper HQ.
• Oversee inventory management and assist with cycle counts and replenishments.
• Help Casper reinvent retail by creating unique, optimal retail experiences.
• Be an ambassador of Casper's values and mission, sharing customer experiences and feedback.

Skills

People leadership

Customer service

Communication

Problem solving

Adaptability

Financial management

Job description

Casper is seeking a Store Supervisor in Boston to help lead daily store operations and deliver a customer-centric sales experience. You will partner with the Store Manager and Associate Manager to coach staff, manage inventory, and ensure brand standards on the floor.

The ideal candidate has 1-2 years of people leadership in retail and a passion for service excellence, with strong communication and a hands-on, problem-solving mindset. This role requires weekend availability.