Store Operations Leader

Burlington Stores, Inc.; Stafford (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

Associate discount

Job summary

Burlington Stores, Inc. in Stafford, TX is seeking an Operations Service Manager to lead the Customer Service and Cashier teams, ensure policy compliance, and manage store operations with a focus on efficiency and service excellence.

The role demands 3+ years in retail management, a flexible schedule, and the ability to lift 40 lbs, with opportunities to guide purchasing, receiving, and staff development in a fast-paced, high-energy environment.

Qualifications

• 3+ years of Retail Management or Store Operations experience in off-price/big box/multi-unit retail.
• Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and smooth customer flow at registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process including transfers, debits, damages, and chargebacks; partner with Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); set leadership example for customers and associates, driving store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning; assist in other store operations areas as needed.

Skills

Retail management

Scheduling software

Leadership

Flexibility

Travel

Lifting 40 lbs

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. in Stafford, TX is seeking an Operations Service Manager to lead the Customer Service and Cashier teams, ensure policy compliance, and manage store operations with a focus on efficiency and service excellence.

The role demands 3+ years in retail management, a flexible schedule, and the ability to lift 40 lbs, with opportunities to guide purchasing, receiving, and staff development in a fast-paced, high-energy environment.