Retail Operations Service Manager: Lead Customer Service

Burlington Coat Factory of TX, LP; San Antonio (TX); Presencial; USD 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) plan

Paid time off

Paid holidays

Sick time

Descripción de la vacante

Burlington Stores, Inc. is seeking an Operations Service Manager in our San Antonio, TX store.

You will lead the Customer Service and Cashier teams, drive policy compliance, safeguard assets, and oversee receiving and inventory processes while partnering with store leadership to deliver exceptional customer service. The role requires 3+ years in retail management, flexibility in scheduling, and the ability to lift up to 40 lbs.

Formación

• 3+ years of Retail Management or Store Operations experience in off-price, big-box, or multi-unit retail.
• Flexibility to work early mornings, nights, weekends and holidays.

Responsabilidades

• Lead the Customer Service and Cashier teams, ensuring policy compliance and strong customer flow at the registers.
• Manage overall execution of store operations and receiving SOPs, including transfers, debits, damages, and chargebacks.
• Act as Manager on Duty (MOD), setting leadership example for customers and associates to drive results.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management teams.

Conocimientos

Retail management

Store operations

Team leadership

Descripción del empleo

Burlington Stores, Inc. is seeking an Operations Service Manager in our San Antonio, TX store.

You will lead the Customer Service and Cashier teams, drive policy compliance, safeguard assets, and oversee receiving and inventory processes while partnering with store leadership to deliver exceptional customer service. The role requires 3+ years in retail management, flexibility in scheduling, and the ability to lift up to 40 lbs.