Store Operations Leader

Kroger Family of Companies; Northville (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Kroger Family of Companies is seeking a Store Manager-level candidate to oversee daily store operations, customer service excellence, and associate performance. The role emphasizes leadership, scheduling, and collaboration with department heads to achieve sales, labor, and safety targets.

Responsibilities include cost management, plan execution for merchandising initiatives, and maintaining strong community relationships.

Qualifications

• Leadership of customer service and operations to meet store goals.
• Ability to coach and develop associates, including supervisors and future leaders.
• Experience using KPIs, metrics, and data insights to guide decisions.
• Strong collaboration across departments to drive store performance.

Responsibilities

• Assist store manager and associates to deliver a best-in-class customer experience.
• Lead teams in planning and executing merchandising and operating initiatives.
• Communicate actions to associates based on survey results and insights.
• Identify store opportunities and create action plans for implementation.
• Model superior customer service and resolve escalated issues promptly.
• Support store operations in the manager's absence and manage performance.

Skills

Customer service leadership

Team coaching

Cross-department collaboration

Data-driven decision making

Education

High school diploma/GED

Job description

Kroger Family of Companies is seeking a Store Manager-level candidate to oversee daily store operations, customer service excellence, and associate performance. The role emphasizes leadership, scheduling, and collaboration with department heads to achieve sales, labor, and safety targets.

Responsibilities include cost management, plan execution for merchandising initiatives, and maintaining strong community relationships.