Store Operations Lead — Key Carrier (Customer Focus)

TJX; Cockeysville (MD); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Medical/dental/vision

Job summary

HomeGoods at TJX Companies is seeking a Key Carrier to support store operations, coach Associates, and perform leadership duties as needed. The role emphasizes customer service, policy adherence, and teamwork in a fast-paced retail environment.

The candidate will manage duties as Manager on Duty, ensure proper coverage and training, and uphold safety and store standards while maintaining strong communication with management and staff.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Able to work a flexible schedule including nights and weekends
• Strong communication and organizational skills

Responsibilities

• Act as Manager on Duty and lead store operations when needed
• Coach and provide feedback to Associates
• Ensure opening/closing procedures are followed
• Maintain accurate coverage in service areas and ensure compliance with policies
• Promote safety and customer service excellence

Skills

Customer service

Leadership

Teamwork

Communication

Job description

HomeGoods at TJX Companies is seeking a Key Carrier to support store operations, coach Associates, and perform leadership duties as needed. The role emphasizes customer service, policy adherence, and teamwork in a fast-paced retail environment.

The candidate will manage duties as Manager on Duty, ensure proper coverage and training, and uphold safety and store standards while maintaining strong communication with management and staff.