Key Carrier: Store Lead & Operations Coach

TJX; Huber Heights (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Training and development

Career growth opportunities

Employee assistance program

Job summary

HomeGoods at TJX Companies is seeking a Key Carrier to support store leadership and customer service excellence. The role alternates with Coordinator duties, requires open availability including nights and weekends, and focuses on maintaining store operations and coaching Associates.

Ideal candidates will model exceptional service, ensure opening/closing procedures, and collaborate with Management to meet priorities while upholding company guidelines and labor compliance.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

HomeGoods at TJX Companies is seeking a Key Carrier to support store leadership and customer service excellence. The role alternates with Coordinator duties, requires open availability including nights and weekends, and focuses on maintaining store operations and coaching Associates.

Ideal candidates will model exceptional service, ensure opening/closing procedures, and collaborate with Management to meet priorities while upholding company guidelines and labor compliance.