Store Operations Lead & Key Carrier

Winners Merchants International, L.P.; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

Job summary

Winners Merchants International, L.P.'s Homesense store in Westwood, MA is hiring a Key Carrier who leads and supports the team, stepping in as Manager on Duty when needed. This role emphasizes exceptional customer service and adherence to store policies while maintaining daily operations.

The position requires open availability including nights and weekends, with opportunities to develop leadership skills and advance within TJX's growing off-price family across multiple brands.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to effectively coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Promotes opening/closing procedures according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

Flexible schedule

Team player

Adaptability

Merchandise knowledge

Problem solving

Coaching

Multitasking

Communication

Retail experience

Leadership experience

Job description

Winners Merchants International, L.P.'s Homesense store in Westwood, MA is hiring a Key Carrier who leads and supports the team, stepping in as Manager on Duty when needed. This role emphasizes exceptional customer service and adherence to store policies while maintaining daily operations.

The position requires open availability including nights and weekends, with opportunities to develop leadership skills and advance within TJX's growing off-price family across multiple brands.