Store Operations Lead — Key Carrier Supervisor

Winners Merchants International, L.P.; United States; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Referral bonuses

Health benefits

Job summary

TJX Companies is hiring a Key Carrier for HomeGoods. You will alternate duties with Coordinator tasks and step into leadership as needed, while ensuring superb customer service and adherence to store procedures.

Open availability, including nights and weekends, is required. Join a fast-paced team focused on integrity, teamwork, and delivering a positive shopping experience for guests across our stores.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Coaching

Multi-tasking

Communication skills

Problem solving

Job description

TJX Companies is hiring a Key Carrier for HomeGoods. You will alternate duties with Coordinator tasks and step into leadership as needed, while ensuring superb customer service and adherence to store procedures.

Open availability, including nights and weekends, is required. Join a fast-paced team focused on integrity, teamwork, and delivering a positive shopping experience for guests across our stores.