Store Ops Lead: Key Carrier & Coordinator, Nights/Weekends

The TJX Companies, Inc.; Chamblee (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health coverage

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a Key Carrier to support store operations, often serving as Coordinator and occasionally as Key Carrier, with leadership responsibilities and a focus on outstanding customer service.

Candidates must have open availability, including nights and weekends, and be capable of coaching peers while ensuring adherence to policies and procedures. This role emphasizes teamwork, problem solving, and effective communication.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Leadership potential

Problem solving

Communication

Tools

Company software knowledge

Job description

HomeGoods at The TJX Companies, Inc. is seeking a Key Carrier to support store operations, often serving as Coordinator and occasionally as Key Carrier, with leadership responsibilities and a focus on outstanding customer service.

Candidates must have open availability, including nights and weekends, and be capable of coaching peers while ensuring adherence to policies and procedures. This role emphasizes teamwork, problem solving, and effective communication.