Store Operations Lead & Key Carrier

Winners Merchants International, L.P.; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care benefits

Job summary

Sierra is part of the TJX Companies family. The Key Carrier role advances the Coordinator position, requiring open availability including nights and weekends and a focus on outstanding customer service. You will lead shifts, coach Associates, and ensure store operations align with policy and plan.

Ideal candidates have 1 year of retail experience with at least 6 months in a leadership role, strong communication, and the ability to multitask in a dynamic environment.

Qualifications

• Flexible schedule including nights and weekends.
• Team player with peers and supervisors.
• Able to respond to changes and unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive customer experience.
• Promotes integrity and confidentiality.
• Acts as Manager on Duty and adheres to policy.
• Ensures store tasks align with plan and priorities.
• Coaches Associates on customer service issues.
• Maintains proper Associate coverage for service areas.
• Ensures opening/closing procedures follow guidelines.
• Communicates priorities and progress with management.

Skills

Retail experience

Leadership experience

Customer service

Communication skills

Team player

Multi-tasking

Problem solving

Tools

Store software

Job description

Sierra is part of the TJX Companies family. The Key Carrier role advances the Coordinator position, requiring open availability including nights and weekends and a focus on outstanding customer service. You will lead shifts, coach Associates, and ensure store operations align with policy and plan.

Ideal candidates have 1 year of retail experience with at least 6 months in a leadership role, strong communication, and the ability to multitask in a dynamic environment.