Retail Key Carrier & Department Leader

Sierra; American Fork (UT); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Scholarship program

Job summary

Sierra at TJX Companies is hiring a Key Carrier in our American Fork store. The role extends the Coordinator duties, with leadership responsibilities, flexible availability including nights and weekends, and a focus on delivering outstanding customer service.

You will partner with management to coach associates, manage store operations, and ensure policy adherence while maintaining a positive, inclusive environment across shifts.

Qualifications

• 1 year retail experience preferred.
• 6 months leadership experience preferred.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides coaching to Associates
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Communicates priorities to Management and Associates; provides progress updates
• Provides feedback, recognition and coaching to Associates

Skills

Retail experience

Leadership experience

Communication skills

Team player

Job description

Sierra at TJX Companies is hiring a Key Carrier in our American Fork store. The role extends the Coordinator duties, with leadership responsibilities, flexible availability including nights and weekends, and a focus on delivering outstanding customer service.

You will partner with management to coach associates, manage store operations, and ensure policy adherence while maintaining a positive, inclusive environment across shifts.