Store Operations Shift Lead: Delightful Customer Experience

Walgreens; Mason City (IA); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Mason City, IA is seeking a supervisory associate to open/close the store in the absence of management, process cash handling tasks, and ensure the floor and stock room are ready for business. The role also focuses on delivering a distinctive customer experience and supporting cash registers and pricing accuracy.

Responsibilities include engaging with customers, resolving issues, and coaching team members on service best practices, while helping with inventory, displays, and

Qualifications

• 1 year of leadership or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred: PTCB certification or pharmacy license as applicable.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash and opening procedures.
• Completes returns, refunds, cash drops, and cash handling tasks.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and assists with products and services.
• Maintains inventory accuracy and assists with displays, pricing, and backroom processes.

Skills

Leadership

English fluency

Customer service

Education

PTCB certification or pharmacy license

Tools

Point of Sale system

Job description

Walgreens in Mason City, IA is seeking a supervisory associate to open/close the store in the absence of management, process cash handling tasks, and ensure the floor and stock room are ready for business. The role also focuses on delivering a distinctive customer experience and supporting cash registers and pricing accuracy.

Responsibilities include engaging with customers, resolving issues, and coaching team members on service best practices, while helping with inventory, displays, and