Store Operations Lead - Guest Experience

Urban Outfitters; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Urban Outfitters is seeking a Key Holder to support store management in daily operations and sales performance. You will help create a fun, energetic environment and deliver exceptional customer service through authentic interactions.

You will contribute to brand standards and omni-channel shopping experiences, including in-store, curbside, and POS activities, while growing with a team that values collaboration and guest satisfaction.

Qualifications

• Leadership experience in a retail or service environment.
• Ability to work as part of a team to meet store goals.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Collaborate with store management to supervise daily store operations.
• Support sales through genuine customer connections and energetic service.
• Lead by example to uphold service culture and brand values.
• Ensure omni-channel processes (MPOS, POS, curbside) are utilized smoothly.

Skills

Leadership experience

Team player

Flexible hours

Job description

Urban Outfitters is seeking a Key Holder to support store management in daily operations and sales performance. You will help create a fun, energetic environment and deliver exceptional customer service through authentic interactions.

You will contribute to brand standards and omni-channel shopping experiences, including in-store, curbside, and POS activities, while growing with a team that values collaboration and guest satisfaction.