Store Operations Lead — Grow Teams, Drive Results

Wawa, Inc; Cincinnati (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Medical/Dental/Vision

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) who will be a hands-on leader responsible for daily operations, team development, and driving store results.

You will oversee performance, profitability, and growth of Customer Service Associates through hiring, training, and motivation to meet safety, quality, and operational standards. You will manage scheduling, monitor trends, review reports, and collaborate with peers to implement action plans that drive consistent performance and a

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work varying shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail environments.
• Strong background in store operations: staffing, training, performance management, sales, scheduling, and expense control.
• Ability to drive change and deliver results with strong execution.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily store operations and performance metrics.
• Lead hiring, onboarding, and development of Customer Service Associates.
• Coordinate schedules and daily tasks to ensure efficient operations.
• Monitor store performance, shrink, and identify improvement opportunities.
• Provide training to ensure safety, quality, and operational standards are met.
• Collaborate with peers to develop action plans for optimal results.

Skills

Leadership

Customer service

Training

Scheduling

Communication

Team development

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) who will be a hands-on leader responsible for daily operations, team development, and driving store results.

You will oversee performance, profitability, and growth of Customer Service Associates through hiring, training, and motivation to meet safety, quality, and operational standards. You will manage scheduling, monitor trends, review reports, and collaborate with peers to implement action plans that drive consistent performance and a