Store Operations Leader: Customer Experience & Growth

wawa; Charlotte Hall (MD); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Store discounts

Education assistance

Parental leave

Job summary

Wawa is seeking an Assistant General Manager (AGM) to be a hands-on leader responsible for daily operations, team development and driving results. You will oversee business performance, profitability, and lead hiring, training, and growth of Customer Service Associates to ensure the store’s success.

You will implement engaging training, support scheduling, and performance management while ensuring high standards for safety, quality, and operations.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail environment’s is a plus.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Oversee daily operations and drive store performance.
• Lead training for Customer Service Associates to meet safety, quality, and operational standards.
• Assist with hiring, onboarding, coaching, and recognizing the team.
• Coordinate schedules and daily tasks to keep operations running smoothly.
• Monitor store performance, review reports, manage shrink, and identify opportunities for improvement.
• Collaborate with peers to develop action plans that drive results.

Skills

Leadership

Communication

Team development

Education

High School Diploma or GED

Job description

Wawa is seeking an Assistant General Manager (AGM) to be a hands-on leader responsible for daily operations, team development and driving results. You will oversee business performance, profitability, and lead hiring, training, and growth of Customer Service Associates to ensure the store’s success.

You will implement engaging training, support scheduling, and performance management while ensuring high standards for safety, quality, and operations.