Store Operations Lead | Experience-First Guest Champion

Build-A-Bear Workshop; Springfield (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Competitive benefits

Job summary

Build-A-Bear Workshop is seeking an Assistant Workshop Manager to support the store manager in operations, guest service, staff management, and executing sales and marketing strategies. The role focuses on driving store success while maintaining a positive Guest and associate experience.

Key responsibilities include assisting with daily assignments, hiring decisions, leading shifts, managing inventory, and ensuring brand standards in merchandising and safety.

Qualifications

• 2 years of store management experience in a customer-centric business, preferably specialty retail.
• High school diploma required.
• Basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance).

Responsibilities

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work.
• Assist in hiring and promotion decisions, including providing feedback and recommendations.
• Lead and inspire your team during shifts, enforcing store policies and standards.
• Drive sales as Floor Leader by coaching Bear Builders and creating a Guest experience.
• Ensure merchandising displays adhere to brand standards and create an inviting environment.
• Oversee inventory management processes, including receiving, stocking, and counts.
• Assist in building a high-performing team delivering an exceptional Guest experience.

Skills

Store management

Education

High School Diploma

Associate's degree

Tools

POS

Scheduling

HRIS

Time and attendance

Job description

Build-A-Bear Workshop is seeking an Assistant Workshop Manager to support the store manager in operations, guest service, staff management, and executing sales and marketing strategies. The role focuses on driving store success while maintaining a positive Guest and associate experience.

Key responsibilities include assisting with daily assignments, hiring decisions, leading shifts, managing inventory, and ensuring brand standards in merchandising and safety.