Store Operations Lead - Elevate Service & Sales

Rack Room Shoes; Lakeland (FL); On-site; USD 27,552 - 39,950; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager in Lakeland, FL to support the Store Manager in all daily operations and staff leadership. The role focuses on delivering excellent customer service, supervising staff, and ensuring adherence to company policies within a high-volume footwear environment.

Responsibilities include maintaining store standards, managing inventory and POS procedures, and assisting with scheduling, payroll, and loss prevention.

Qualifications

• A background check is required.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.
• Interpersonal skills for customer and staff interactions.
• Visual merchandising skills.
• Knowledge of footwear, accessories and shoe care.
• Basic mathematical ability.
• Familiarity with store operations policies and procedures.
• Understanding store presentation standards and visuals.

Responsibilities

• Assist Store Manager in day-to-day operations.
• Lead and train staff; provide guidance as needed.
• Maintain customer service standards and handle issues with urgency.
• Oversee POS transactions per policy and procedures.
• Manage inventory, pricing, and markdowns.
• Support merchandising and store presentation.
• Assist with payroll scheduling and attendance.
• Contribute to loss prevention and asset protection.

Skills

Verbal comms

Written comms

Managerial

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies & procedures

Store presentation

Job description

Rack Room Shoes is seeking an Assistant Manager in Lakeland, FL to support the Store Manager in all daily operations and staff leadership. The role focuses on delivering excellent customer service, supervising staff, and ensuring adherence to company policies within a high-volume footwear environment.

Responsibilities include maintaining store standards, managing inventory and POS procedures, and assisting with scheduling, payroll, and loss prevention.