Retail Assistant Manager: Lead Store Ops & Service

Rack Room Shoes; Sebring (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Rack Room Shoes in Sebring, FL is seeking an Assistant Manager to support the Store Manager in running day-to-day operations, delivering excellent customer service, and ensuring policy compliance. You will lead and train the staff, step in for the Store Manager when needed, and strive to meet sales, service and operational targets.

Responsibilities include safety, POS accuracy, inventory, merchandising, promotions, scheduling, payroll, training, loss prevention, and maintaining store

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• Ensure safety of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Lead and train staff under the Store Manager's guidance.
• Handle POS transactions in accordance with policy.
• Manage sales, discounts and refunds, loyalty.
• Open/close procedures and inventory control.
• Coordinate shipping/receiving, price changes and markdowns.
• Perform visual merchandising and floor housekeeping.
• Oversee scheduling and payroll adherence.
• Develop direct reports and loss prevention.

Skills

Leadership

Customer service

Communication

Training & development

Visual merchandising

Operations

Job description

Rack Room Shoes in Sebring, FL is seeking an Assistant Manager to support the Store Manager in running day-to-day operations, delivering excellent customer service, and ensuring policy compliance. You will lead and train the staff, step in for the Store Manager when needed, and strive to meet sales, service and operational targets.

Responsibilities include safety, POS accuracy, inventory, merchandising, promotions, scheduling, payroll, training, loss prevention, and maintaining store