Store Operations Lead: Elevate Guest Experience

Walgreens; Crystal Lake (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Illinois is seeking a team member to open and close the store in the absence of management, manage cash, and ensure readiness for the business day. You will handle returns, refunds, and pricing adjustments while delivering a distinctive customer experience.

The role emphasizes accurate cash handling, outstanding customer service, and collaboration with store teams to support sales and operations. Equal opportunity employer; salary range provided.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Obtains and maintains PTCB certification or state pharmacy license.

Responsibilities

• Open and close the store in the absence of management, start up systems, handle cash, prepare store for business day.
• Complete product returns, voids, refunds, cash drops, and provide change to registers.
• Model and deliver a distinctive and delightful customer experience.
• Open/close responsibilities for back door deliveries and store operations details.
• Register sales accurately, review price checks, and handle order exceptions.

Skills

Leadership

Fluent English

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens in Illinois is seeking a team member to open and close the store in the absence of management, manage cash, and ensure readiness for the business day. You will handle returns, refunds, and pricing adjustments while delivering a distinctive customer experience.

The role emphasizes accurate cash handling, outstanding customer service, and collaboration with store teams to support sales and operations. Equal opportunity employer; salary range provided.