Store Operations Lead: Open/Close & Customer Experience

Walgreens; Antioch (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store team member to open and close the store when leadership is absent, manage cash handling, returns, and order processing, and maintain accurate pricing and displays. You will model exceptional customer service and assist customers with products and services to ensure a delightful experience.

The role emphasizes engaging customers, resolving issues, and supporting inventory, shelf resets, and basic store operations to keep the store ready for sales each day.

Qualifications

• Minimum one year of leadership or key-holder experience.
• Fluency in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store when management is absent, handling start-ups, cash handling, and ensuring readiness for the business day.
• Processes returns, order voids, customer refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services to resolve issues and ensure a positive experience.
• Maintains store systems knowledge and supports inventory, pricing, and display readiness.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license required

Tools

Cash register systems

Inventory software

Job description

Walgreens is seeking a store team member to open and close the store when leadership is absent, manage cash handling, returns, and order processing, and maintain accurate pricing and displays. You will model exceptional customer service and assist customers with products and services to ensure a delightful experience.

The role emphasizes engaging customers, resolving issues, and supporting inventory, shelf resets, and basic store operations to keep the store ready for sales each day.