Store Operations Lead: Elevate Customer Experience

Five Below Inc; West Nyack (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below is seeking a capable manager to lead store operations and deliver WOW customer service on the sales floor and at checkout. The role includes training staff, supervising daily activities, opening and closing procedures, and partnering with the leadership team to drive sales and control costs.

Applicants should have a High School diploma (College experience preferred) and at least 1 year of management experience.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience

Responsibilities

• Ensures all crew members wow the customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Communication skills

Customer service

Multitasking

Leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable manager to lead store operations and deliver WOW customer service on the sales floor and at checkout. The role includes training staff, supervising daily activities, opening and closing procedures, and partnering with the leadership team to drive sales and control costs.

Applicants should have a High School diploma (College experience preferred) and at least 1 year of management experience.