Store Operations Lead — Elevate Customer Experience

fivebelow; Stoughton (MA); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking a store leadership role focused on delivering outstanding customer service and efficient operations. You will lead crew members, train associates, and ensure a smooth daily checkout experience for guests.

This role requires a minimum of one year in management, a high school diploma (college experience preferred), and strong communication skills. Expect a fast-paced environment with flexible scheduling and opportunities to grow with the company.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wown customers through personal contact and fast, friendly checkout.
• Oversee daily activities of store associates and ensure excellent service.
• Assist with receiving, unpacking and organizing new stock on the sales floor.
• Act as Manager on Duty and handle store operations and staff issues.
• Open or close the store, secure cash, lock doors and set alarms.

Skills

Verbal & written comms

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role focused on delivering outstanding customer service and efficient operations. You will lead crew members, train associates, and ensure a smooth daily checkout experience for guests.

This role requires a minimum of one year in management, a high school diploma (college experience preferred), and strong communication skills. Expect a fast-paced environment with flexible scheduling and opportunities to grow with the company.