Store Operations Lead — Elevate Customer Experience

Safelite; San Diego (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits package

401(k) matching

Medical coverage

Paid time off

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite in San Diego is seeking an Assistant Store Manager to lead front-line teams and deliver a memorable customer experience at our San Diego location. You will oversee operations, supervise associates, manage cash, inventory, safety, and store appearance, ensuring efficient daily performance.

You will motivate staff, provide cross-training, resolve customer issues, and ensure adherence to procedures and regulatory guidelines while maintaining a positive work environment and strong customer

Qualifications

• High School Diploma or 3-5 years of supervisory experience.
• Valid state-issued driver's license.
• 1+ year of supervisory/leadership experience.
• 3-5 years of retail or service center experience; automotive experience preferred.
• Proficiency with Microsoft Office Suite and general office equipment.

Responsibilities

• Motivate and lead activities of associates, ensuring productivity and world class customer service; provide cross-training.
• Provide world class customer service by responding to complaints/warranty issues and process losses/damages.
• Manage work orders and routing of mobile jobs; ensure procedures followed and vehicles in transit timely.
• Train associates on installation techniques, vehicle maintenance, documentation and internal tech platforms.
• Monitor productivity, inventory and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulatory agencies.
• All other duties as assigned.

Skills

Leadership

Customer service

Inventory control

Loss prevention

Safety

Associate training

Microsoft Office

Web applications

Office equipment

Education

High School Diploma/GED/Equivalent OR 3-5 years leadership/supervisory experience

Tools

Microsoft Office

Web applications

Office equipment

Job description

Safelite in San Diego is seeking an Assistant Store Manager to lead front-line teams and deliver a memorable customer experience at our San Diego location. You will oversee operations, supervise associates, manage cash, inventory, safety, and store appearance, ensuring efficient daily performance.

You will motivate staff, provide cross-training, resolve customer issues, and ensure adherence to procedures and regulatory guidelines while maintaining a positive work environment and strong customer