Store Operations Lead: Elevate Customer Experience

Five Below; Friendswood (TX); On-site; USD 14,000 - 18,000; Full time

Job summary

Five Below is seeking a Store Leadership role that drives WOW customer service and efficient store operations. The role involves supervising crew, training new associates, and ensuring a fast, friendly checkout experience.

Responsibilities include overseeing daily activities, stocking, opening/closing duties, and partnering with leadership to optimize merchandising and performance. A minimum 1 year of management experience and strong communication are required.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and ensure a fast, friendly checkout experience.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking, and stocking shelves for quick placement on the floor.
• Act as Manager on Duty when needed and handle store operations, staff, and urgent issues.
• Open or close the store, securing cash, locking doors, and setting alarms.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by improving merchandising and staff performance.
• Collaborate with store leadership on merchandising and recovery processes.
• Perform maintenance and keep the store clean and organized.

Skills

Leadership

Communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Leadership role that drives WOW customer service and efficient store operations. The role involves supervising crew, training new associates, and ensuring a fast, friendly checkout experience.

Responsibilities include overseeing daily activities, stocking, opening/closing duties, and partnering with leadership to optimize merchandising and performance. A minimum 1 year of management experience and strong communication are required.