Store Operations Lead – Donations & Customer Service

Goodwill Industries of North Louisiana Inc.; Shreveport (LA); Presencial; USD 18 000 - 26 000; Tempo integral

Resumo da oferta

Goodwill Industries of North Louisiana Inc. in Shreveport is seeking a Store Assistant Manager to lead daily store operations, coordinate production and sales-floor activities, and support the Store Manager in achieving performance goals.

You will supervise staff, coach on service and safety, handle cash procedures, and ensure merchandise flow from donation to floor while maintaining a welcoming environment and adherence to security standards.

Qualificações

• High school diploma or equivalent preferred.
• Retail/production/customer-service experience required; leadership/training experience preferred.
• Valid driver’s license with reliable access to insured vehicle; travel among locations may be needed.

Responsabilidades

• Provide day-to-day supervision, direction, coaching, recognition, and feedback to assigned employees.
• Train employees in job duties, systems, procedures, customer and donor service, safety, and performance expectations.
• Monitor productivity, quality, service, and work completion; address routine performance barriers.
• Coordinate donation flow, sorting, processing, pricing, staging, and placement on the sales floor.
• Ensure cash handling and register procedures are followed during shifts.
• Support opening/closing procedures, scheduling, reporting, and other store activities as assigned.

Conhecimentos

Leadership

Coaching

Customer service

Team supervision

Communication

Time management

Retail operations

Formação académica

High school diploma / HiSET / GED

Ferramentas

Point-of-sale systems

Descrição da oferta de emprego

Goodwill Industries of North Louisiana Inc. in Shreveport is seeking a Store Assistant Manager to lead daily store operations, coordinate production and sales-floor activities, and support the Store Manager in achieving performance goals.

You will supervise staff, coach on service and safety, handle cash procedures, and ensure merchandise flow from donation to floor while maintaining a welcoming environment and adherence to security standards.