Shift Lead — Store Operations & Customer Service

S&G Stores; Monroe (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

S&G Stores in Monroe, MI seeks a Shift Lead to support the Store Manager in daily store operations. You will help maximize sales and profits while ensuring compliance with policies, safety rules, and asset controls.

The role requires retail or customer service experience, physical stamina, and the ability to work varied shifts including weekends and holidays. You will supervise staff and maintain store appearance and operational standards.

Qualifications

• Retail or customer service experience required.
• Ability to lift up to 50 pounds occasionally.
• Ability to stand for an entire shift.
• Ability to perform routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Availability to work varied shifts including weekends, evenings, and holidays.

Responsibilities

• Provides excellent customer service leadership
• Ensures that all company policies are being followed
• Promotes and maintains a clean and organized store appearance inside and out
• Can handle cash and card‑based transactions with efficiency and integrity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, including maintaining plan‑o‑gram integrity and appropriate sign placement
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products

Skills

Customer service

Retail experience

Job description

S&G Stores in Monroe, MI seeks a Shift Lead to support the Store Manager in daily store operations. You will help maximize sales and profits while ensuring compliance with policies, safety rules, and asset controls.

The role requires retail or customer service experience, physical stamina, and the ability to work varied shifts including weekends and holidays. You will supervise staff and maintain store appearance and operational standards.