Store Operations Lead & Customer Service Coach

Goodwill Alaska; Florence, Northern (OR, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Goodwill Industries of Lane and South Coast Counties in Florence, OR is seeking a Store Supervisor to assist the Store Manager in daily store operations, lead sales staff, handle inventories, and ensure accurate cash handling. The role emphasizes delivering excellent customer service to shoppers and donors, training employees, coordinating with production leads, and maintaining safe, productive work areas.

Applicants must be 18+, pass background checks, and meet the organization’s safety and

Qualifications

• Minimum of one year supervisory experience.
• High school diploma or GED required.
• CPR certification or ability to become CPR certified.

Responsibilities

• Supervise employees engaged in sales work and inventories.
• Direct store operations in the Store Manager's absence.
• Perform cashier and processing duties as needed.
• Provide exceptional customer service to customers, donors and employees.
• Coach and train staff to meet agency expectations.
• Plan and prepare work schedules and assign duties.

Skills

Customer service

Leadership

Supervisory experience

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of Lane and South Coast Counties in Florence, OR is seeking a Store Supervisor to assist the Store Manager in daily store operations, lead sales staff, handle inventories, and ensure accurate cash handling. The role emphasizes delivering excellent customer service to shoppers and donors, training employees, coordinating with production leads, and maintaining safe, productive work areas.

Applicants must be 18+, pass background checks, and meet the organization’s safety and