Store Operations Lead: Customer & Donor Care

GOODWILL CENTRAL COAST; Watsonville (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Goodwill Central Coast seeks an Assistant Store Manager to support store operations in the Store Manager’s absence and to lead a team focused on donor and customer service. You will greet customers, assist with product selections, and ensure accurate transactions in a busy retail setting.

The role requires a high school diploma and at least one year of sales experience, including leadership, with strong English communication and basic math skills.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year of sales, including 6 months in a lead capacity.
• Knowledge: Basic math and familiarity with cash registers.
• Language: English required; basic Spanish preferred.

Responsibilities

• Oversee store operations in the Store Manager’s absence and ensure staff deliver customer service according to procedures.
• Guide staff on sales questions; inform Store Manager of personnel issues.
• Provide input to Store Manager on staff performance and counseling.
• Provide excellent donor and customer service and greet customers; assist with product selections.
• Process transactions following cash handling procedures; perform opening/closing duties.

Skills

Customer service

Cash handling

Team leadership

Communication

English proficiency

Education

High school diploma

Tools

Cash register

POS system

Job description

Goodwill Central Coast seeks an Assistant Store Manager to support store operations in the Store Manager’s absence and to lead a team focused on donor and customer service. You will greet customers, assist with product selections, and ensure accurate transactions in a busy retail setting.

The role requires a high school diploma and at least one year of sales experience, including leadership, with strong English communication and basic math skills.