Store Operations Lead — Customer Experience & Training

Five Below; New York (NY); On-site; USD 28,000 - 34,000; Part time

Job summary

Five Below is seeking a store leadership team member in New York who will drive daily operations, coach crew, and deliver outstanding customer experiences. The role involves supervising staff, handling opening/closing procedures, stocking, and ensuring operational excellence in a fast-paced retail environment.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask while maintaining composure.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to improve customer experience and operations.
• Ability to maintain composure under pressure in a busy store setting.

Responsibilities

• Ensure crew delivers WOW customer service through personal contact.
• Train crew on the BEST customer service experience and fast, friendly check-out.
• Oversee daily store activities and ensure staff perform duties effectively.
• Assist with receiving, unpacking, and stocking to the floor.
• Act as Manager on Duty and handle store operations and staff issues.
• Open or close the store as needed, including cash handling and security.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Under pressure composure

Education

High School Graduate or equivalent

Job description

Five Below is seeking a store leadership team member in New York who will drive daily operations, coach crew, and deliver outstanding customer experiences. The role involves supervising staff, handling opening/closing procedures, stocking, and ensuring operational excellence in a fast-paced retail environment.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask while maintaining composure.