Store Operations & Customer Experience Lead

Five Below; North New Hyde Park (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Equal Opportunity Employer

Job summary

Five Below in New York area is seeking an energetic store crew leader to wow customers at the checkout and through standout service. You will train associates, assist with stock, and help run daily store operations, including opening and closing procedures.

As a manager on duty when needed, you will help boost sales by smart merchandising and excellent guest interactions while maintaining store standards. This role requires flexibility, strong communication, and a friendly, can-do attitude.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Willingness to work a flexible schedule including evenings and weekends.
• Must be at least 18 years old.

Responsibilities

• Wows customers through personal contact and delivers fast, friendly checkout.
• Trains crew on customer service experience.
• Oversees daily activities of store associates.
• Assists with receiving, unpacking, and stocking.
• Acts as Manager on Duty when needed, responsible for store operations and staff.
• Opens or closes the store, secures cash and sets alarms.
• Supports onboarding and ongoing training of associates.
• Drives store sales and manages expenses.
• Maintains cleanliness and stockroom operations.

Skills

Excellent verbal communication

Excellent written communication

Multi-tasking

Customer service mindset

Creative thinking

Calm under pressure

Flexible schedule

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in New York area is seeking an energetic store crew leader to wow customers at the checkout and through standout service. You will train associates, assist with stock, and help run daily store operations, including opening and closing procedures.

As a manager on duty when needed, you will help boost sales by smart merchandising and excellent guest interactions while maintaining store standards. This role requires flexibility, strong communication, and a friendly, can-do attitude.