Store Operations Lead - Customer Experience & Training

Five Below; Jacksonville (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health coverage

Job summary

Five Below is hiring for an hourly leadership role in Jacksonville, FL. You will guide crew, support daily operations, and ensure a positive guest experience at checkout and on the floor.

Responsibilities include training, opening/closing duties, stock organization, and store safety. Requirements include a high school diploma, 1+ year of management experience, and strong communication skills. Employment offers benefits and equal opportunity.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.

Skills

Customer service

Leadership

Multitasking

Communication

Problem solving

Education

High School diploma

College experience preferred

Job description

Five Below is hiring for an hourly leadership role in Jacksonville, FL. You will guide crew, support daily operations, and ensure a positive guest experience at checkout and on the floor.

Responsibilities include training, opening/closing duties, stock organization, and store safety. Requirements include a high school diploma, 1+ year of management experience, and strong communication skills. Employment offers benefits and equal opportunity.