Store Operations & Guest Experience Lead

Five Below; Jacksonville (NC); Hybrid; USD 15,000 - 18,000; Full time

Benefits offered by this job

Benefits program

Job summary

Five Below in Jacksonville, NC is hiring for an hourly Store Manager on Duty to oversee daily store operations, train crew, open/close, and ensure fast, friendly checkout while delivering excellent customer service.

Minimum qualifications include a High School Diploma or equivalent and at least 1 year of management experience; flexible shifts including weekends are required. Five Below emphasizes a high-energy, WOWplace culture with opportunities for growth.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Customer service

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

POS system

Job description

Five Below in Jacksonville, NC is hiring for an hourly Store Manager on Duty to oversee daily store operations, train crew, open/close, and ensure fast, friendly checkout while delivering excellent customer service.

Minimum qualifications include a High School Diploma or equivalent and at least 1 year of management experience; flexible shifts including weekends are required. Five Below emphasizes a high-energy, WOWplace culture with opportunities for growth.