Store Operations Lead: Customer Experience & Training

Five Below Inc; Harrisburg (Dauphin County); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below is seeking a store leadership candidate to join our team in Harrisburg. You will focus on delivering exceptional customer service, training crew, and maintaining smooth day-to-day store operations.

You’ll oversee opening and closing, manage staff, and drive sales while ensuring safety and compliance. This hourly role starts at $13.00 and requires a willingness to work flexible shifts, including weekends.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associations, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Customer service

Job description

Five Below is seeking a store leadership candidate to join our team in Harrisburg. You will focus on delivering exceptional customer service, training crew, and maintaining smooth day-to-day store operations.

You’ll oversee opening and closing, manage staff, and drive sales while ensuring safety and compliance. This hourly role starts at $13.00 and requires a willingness to work flexible shifts, including weekends.