Store Ops Lead – Customer Experience & Training

Five Below; Kingston (Luzerne County); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below in Kingston, PA is seeking a Manager-on-Duty/Store Leader to oversee daily operations and provide exceptional customer service. You will coach crew, manage opening/closing procedures, and coordinate merchandising to drive sales and store performance.

The role requires 1+ year management experience, strong communication, and the ability to work flexible hours including weekends. This hourly position offers growth and a dynamic team environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Creative thinking and problem-solving under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer with personal contact.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates to ensure quality service.
• Assist with receiving, unpacking, and stocking to keep shelves ready.
• Act as Manager on Duty, handling store operations and staff management.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Kingston, PA is seeking a Manager-on-Duty/Store Leader to oversee daily operations and provide exceptional customer service. You will coach crew, manage opening/closing procedures, and coordinate merchandising to drive sales and store performance.

The role requires 1+ year management experience, strong communication, and the ability to work flexible hours including weekends. This hourly position offers growth and a dynamic team environment.