Store Operations Lead — Customer Experience

Five Below Inc; Roseville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Below is seeking an experienced store leadership role to wow customers and manage daily operations. This hourly position starts at $14.23 per hour and requires multi-tasking, strong communication, and the ability to lead and train crew members.

Responsibilities include supervising associates, opening/closing duties, merchandising, and ensuring excellent customer service while controlling expenses. Benefits and equal opportunity employer statements are included.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Frequently operates cash register, computer, hand-held, phone, walkie, and mobile devices.
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
• Frequently ascend/descend ladders in order to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80% of the time.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leadership role to wow customers and manage daily operations. This hourly position starts at $14.23 per hour and requires multi-tasking, strong communication, and the ability to lead and train crew members.

Responsibilities include supervising associates, opening/closing duties, merchandising, and ensuring excellent customer service while controlling expenses. Benefits and equal opportunity employer statements are included.