Store Operations Lead: Customer Experience & Training

Rack Room Shoes; Allen (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Rack Room Shoes in Allen, TX is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and support the Store Manager.

You will train staff, uphold service standards, manage inventory, POS transactions, merchandising, and payroll-related tasks, while guiding the team to meet sales and service goals. This role may be full- or part-time management and requires strong leadership, communication, and organizational skills.

Qualifications

• Experience supervising and training staff in a retail environment.
• Strong communication and leadership abilities.
• Good organizational and time-management skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Lead and train staff to deliver excellent customer service.
• Maintain service level standards and address issues urgently.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing.
• Manage inventory controls and price changes.
• Ensure proper merchandising and visual presentation.
• Oversee payroll/time & attendance and scheduling.
• Train and develop direct reports adhering to policies.
• Lead loss prevention and protect company assets.
• Maintain day-to-day operations under supervision of Store Manager.

Skills

Effective communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Allen, TX is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and support the Store Manager.

You will train staff, uphold service standards, manage inventory, POS transactions, merchandising, and payroll-related tasks, while guiding the team to meet sales and service goals. This role may be full- or part-time management and requires strong leadership, communication, and organizational skills.