Store Operations Lead — Customer Experience & Training

Rack Room Shoes; Virginia (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise day-to-day store operations in the United States, ensuring 100% policy adherence and delivering strong leadership to the sales floor.

You will train staff, uphold service standards, handle customer issues, and coordinate with Store and District management to meet sales and operational goals. This is a full- or part-time management position with growth potential.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational abilities.
• Ability to work under policy-driven supervision.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Lead and train staff; maintain excellent customer experience and service standards.
• Handle POS transactions, sales, discounts, refunds, and loyalty processes.
• Oversee inventory control, receiving, pricing and markdowns.
• Maintain visual merchandising and promotional signage per standards.
• Assist with scheduling and payroll compliance; time & attendance tracking.
• Develop direct reports and promote consistent customer service.
• Support loss prevention and daily store operations.
• Strive to manage day-to-day operations effectively.

Skills

Verbal communication

Written communication

People management

Job description

Rack Room Shoes seeks a Team Lead to supervise day-to-day store operations in the United States, ensuring 100% policy adherence and delivering strong leadership to the sales floor.

You will train staff, uphold service standards, handle customer issues, and coordinate with Store and District management to meet sales and operational goals. This is a full- or part-time management position with growth potential.