Store Operations Lead – Customer Experience & Team Growth

Five Below; Burlington (NC); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking an hourly team member with a focus on excellent customer service and store operations in Burlington, NC. You will help train crew, oversee daily tasks, and support opening/closing procedures while maintaining a welcoming, fast checkout experience for guests.

This role requires at least a high school diploma, 1 year of management experience, and strong communication skills. Expect a busy, energetic environment with opportunities for advancement and a benefits-oriented

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly check out experience.
• Oversee daily activities of all store associates and ensure they perform duties effectively.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, responsible for store operations and staff management.
• Open or close the store, secure cash, lock doors, set alarms, and ensure daily readiness.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising improvements and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking an hourly team member with a focus on excellent customer service and store operations in Burlington, NC. You will help train crew, oversee daily tasks, and support opening/closing procedures while maintaining a welcoming, fast checkout experience for guests.

This role requires at least a high school diploma, 1 year of management experience, and strong communication skills. Expect a busy, energetic environment with opportunities for advancement and a benefits-oriented