Store Operations Lead: Customer Experience & Team Coach

FedEx Office and Print Services; City of White Plains (NY); On-site; USD 65,617,843 - 80,374,694; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Job summary

FedEx Office and Print Services in New York City is seeking an Assistant Manager to lead store operations and deliver a consistent, positive customer experience. The role supports the Store Manager, supervises staff, and ensures efficient production, retail, self-service, and shipping workflows.

The position requires the ability to train staff, handle payroll duties, and uphold FedEx Office policies. You will contribute to a professional store environment and coordinate with the production team

Qualifications

• Demonstrated customer service orientation and problem solving.
• Supervisory or team-leading experience preferred.
• Ability to manage multiple tasks in a retail/production environment.

Responsibilities

• Lead a store unit to deliver a positive customer experience.
• Supervise and coach team members on production and retail processes.
• Oversee shipping, receiving, and inventory controls; ensure quality checks.

Skills

Customer service

Supervisory experience

Team leadership

Store operations

Education

High School diploma or equivalent

Job description

FedEx Office and Print Services in New York City is seeking an Assistant Manager to lead store operations and deliver a consistent, positive customer experience. The role supports the Store Manager, supervises staff, and ensures efficient production, retail, self-service, and shipping workflows.

The position requires the ability to train staff, handle payroll duties, and uphold FedEx Office policies. You will contribute to a professional store environment and coordinate with the production team