Store Experience Lead & Operations Coach

Dsw-Shoe-Warehouse,-Inc.; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

DSW in Southfield, MI seeks a customer-focused leader to support store management. You will help with customer service, merchandising, omni activities and all inventory-related actions to drive sales and results.

You will partner with the management team to understand daily priorities and assist in open/close, audits, and accountability. Must have minimum 2 years of management experience and a high school diploma; some college preferred.

Qualifications

• Minimum 2 years of management experience.
• High school diploma or equivalent required; college coursework preferred.
• Experience in customer service, merchandising, and store operations is desirable.

Responsibilities

• Lead customer-focused store operations and coach associates to meet KPI targets.
• Maintain store standards and ensure open/close tasks are completed.
• Support omni-channel activities and inventory processes to drive sales.

Skills

Customer service

Team leadership

Communication

Scheduling

Payroll management

Inventory awareness

Merchandising

Process adherence

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

iPhone

Register

Calculator

Job description

DSW in Southfield, MI seeks a customer-focused leader to support store management. You will help with customer service, merchandising, omni activities and all inventory-related actions to drive sales and results.

You will partner with the management team to understand daily priorities and assist in open/close, audits, and accountability. Must have minimum 2 years of management experience and a high school diploma; some college preferred.