Store Operations Lead: Customer Experience & Merchandising

Designer Brands; Maplewood (MN); On-site; USD 23,419 - 35,817; Full time

Job summary

Designer Brands in Maplewood, MN is seeking a Store Leader who delivers outstanding customer service and drives sales through effective merchandising, omni activities and precise inventory control. You will coach associates, maintain store standards, execute open/close tasks, and monitor KPI progress.

This role requires leadership and flexibility to meet customer needs during nights and weekends, collaborating with the Store Manager to ensure policy compliance and smooth operations.

Qualifications

• Excellent customer service with a positive attitude.
• Ability to build collaborative relationships with peers and leaders.
• Strong verbal and written communication.
• Able to work with pace and drive accountability.
• Willingness to work nights, weekends, and holidays.
• Proficient with technology for customer interactions.
• Stand/walk up to 100% of shift; lift up to 50 pounds occasionally.
• Bend, stoop, and crouch as needed.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to achieve store goals and KPI.
• Ensure customers have a positive experience by maintaining store standards and completing open/close tasks.
• Review and communicate action plans to ensure tasks are completed daily, weekly and monthly.
• Support inventory-related activities and omni-channel initiatives in-store.
• Assist Store Manager with scheduling, training and rewards for the store team.

Skills

Excellent customer service

Communication skills

Team leadership

Technology proficiency

Flexibility in scheduling

Education

High school diploma

Some college preferred

Tools

POS systems

Job description

Designer Brands in Maplewood, MN is seeking a Store Leader who delivers outstanding customer service and drives sales through effective merchandising, omni activities and precise inventory control. You will coach associates, maintain store standards, execute open/close tasks, and monitor KPI progress.

This role requires leadership and flexibility to meet customer needs during nights and weekends, collaborating with the Store Manager to ensure policy compliance and smooth operations.